Terms of Service

Cronac Give provides tools for:

• Donor and constituent management
• Fundraising campaigns and donation pages
• Reporting and analytics
• Communication with supporters

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service.

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Be responsible for all activity under your account

The platform, including all software, interfaces, documentation, designs, and associated content, is and remains the exclusive property of Cronac Software and its licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your organization's internal nonprofit fundraising and constituent management operations.

You may not:

• Copy, modify, or create derivative works of the platform or its components
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Sublicense, resell, rent, or white-label the platform or its features
• Use the platform to develop a competing product or service
• Use automated scraping, crawling, or data extraction tools except through our authorized APIs

All rights not expressly granted in these Terms are reserved by Cronac Software.

Organizations using Cronac Give agree that they are solely responsible for:

• The accuracy of donor and campaign information
• Compliance with applicable fundraising, tax, and nonprofit laws
• Proper use of donor data and communications
• Obtaining any required consents from donors

Cronac Software does not independently verify the legal status, tax-exempt status, or charitable qualifications of organizations using the platform. Donors are responsible for evaluating organizations before making contributions.

Cronac Software does not determine or guarantee the tax-deductible status of any donation. Donors should consult the recipient organization and their own tax advisors regarding deductibility.

• Cronac Software facilitates donations but is not the merchant of record
• Donations are made directly to the nonprofit organization
• Payment processing is handled by third-party providers

Cronac Software is not responsible for donation disputes or refunds, misrepresentation by organizations, or tax deductibility claims.

Refunds and chargebacks are the responsibility of the nonprofit organization receiving the donation. Cronac Software may, in its discretion, assist in facilitating communication but is not responsible for resolving disputes.

Excessive chargebacks or suspicious activity may result in account suspension, payout delays, or additional verification requirements.

You agree not to:

• Use the Service for unlawful or fraudulent purposes
• Attempt unauthorized access to systems or data
• Interfere with platform performance
• Upload malicious or harmful content
• Use donor data outside permitted purposes

• Organizations retain ownership of their donor and campaign data
• You grant Cronac Software a limited license to use data solely to provide, maintain, and improve the Service
• With respect to donor and constituent data managed within the platform, organizations act as the data controller and Cronac Software acts as a data processor, processing data only as instructed by the organization
• Cronac Software is the controller of platform account data and anonymized usage analytics
• These Terms, together with our Privacy Policy, constitute the data processing arrangement between Cronac Software as processor and the organization as controller for the purposes of applicable data protection law
• Organizations requiring a formal Data Processing Agreement (DPA) may contact legal@cronacsoftware.com

By using the Service, you acknowledge:

• Organizations may send communications to donors using the platform
• Organizations are responsible for complying with applicable communication laws, including obtaining necessary consent and honoring opt-out requests.
• Cronac Software may send service-related communications such as account notices and system updates

• Fees are defined by your selected plan or agreement
• You agree to pay all applicable fees and taxes
• Failure to pay may result in suspension or termination of access

Price Changes: We will provide at least 60 days written notice before increasing subscription pricing. Price increases take effect at the start of the first billing period following the close of the notice period.

Cancellation: You may cancel your subscription at any time by contacting us or through your account settings. Cancellations take effect at the end of the current billing period. Prepaid fees are non-refundable unless required by applicable law.

We may suspend or terminate access if:

• You violate these Terms
• Your use poses risk to the platform or others
• Required by law

We may also suspend or restrict access where we detect suspected fraud, misuse of the platform, abnormal transaction patterns, or elevated risk as determined by our payment processors or internal monitoring systems.

You may stop using the Service at any time.

Upon termination or expiration of your account for any reason, your organization will have 60 days to export your data using the platform's export tools. After this period, Cronac Software will permanently delete your organization's data — including donor records, campaign data, and associated files — except where retention is required by applicable law or our own legal obligations. We strongly recommend exporting your data before terminating your account.

Cronac Give targets 99.9% platform uptime, measured on a monthly basis and excluding scheduled maintenance windows. We will provide at least 48 hours advance notice of scheduled maintenance where reasonably practicable and will endeavor to schedule maintenance during off-peak hours.

We do not guarantee uninterrupted or error-free access to the Service. We are not liable for downtime or degradation caused by:

• Third-party infrastructure providers, including hosting and payment services
• Force majeure events (see Section 16)
• Factors outside our reasonable control
• Your own network, hardware, or software configuration

The Service is provided "as is" and "as available," without warranties of any kind, including warranties of accuracy of data, or fitness for a particular purpose. Our 99.9% uptime target in Section 12 is a goal, not a guarantee, and does not create any warranty obligation.

To the maximum extent permitted by law:

• Cronac Software is not liable for indirect, incidental, or consequential damages
• Total liability is limited to the amount paid in the 12 months preceding the claim

You agree to indemnify and hold harmless Cronac Software from claims arising out of your use of the Service, violations of these Terms, or misuse of donor data or communications.

Neither party will be liable to the other for any delay or failure to perform its obligations under these Terms if that delay or failure results from causes beyond the affected party's reasonable control, including but not limited to acts of God, natural disasters, government actions, pandemics, labor disputes, internet or power outages, cyberattacks, or failures of third-party infrastructure or services. The affected party must notify the other party promptly and use commercially reasonable efforts to resume performance as soon as practicable.

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.

If a dispute arises between you and Cronac Software relating to these Terms or the Service, the parties agree to the following process:

Step 1 — Informal Negotiation: Either party must first notify the other in writing, describing the dispute in reasonable detail. The parties will attempt to resolve the dispute through good-faith informal negotiation for a period of 30 days from the date of written notice.

Step 2 — Optional Arbitration: If informal negotiation does not resolve the dispute within 30 days, either party may elect to submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its then-current Commercial Arbitration Rules. Arbitration will be conducted in Michigan or remotely by mutual agreement. The arbitrator's decision will be final and binding on both parties.

Step 3 — Litigation: If neither party elects arbitration, or if the specific claim is not eligible for arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in the State of Michigan for resolution of the dispute.

We may add, modify, or discontinue features or functionality of the platform at any time. We will provide reasonable advance notice of material changes, where practicable. Subscription pricing changes are subject to the 60-day written notice requirement described in Section 10.

Cronac Software is not liable for any loss or damage resulting from the modification or discontinuation of any feature, provided reasonable notice has been given.

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.

Questions about these Terms? Reach out to the Cronac Software legal team directly.